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2277 Highway 36 West, Suite 200 Roseville, MN 55113-3830
Phone: 612-378-2742
Toll Free: 1-800-669-6442
Fax: 612-378-2789
Hours: Monday-Friday, 8 a.m. to 4:30 p.m.

General Questions to Ask

General Questions to Ask Service Providers

You have the choice to research professionals to assure their competence in providing services for persons with brain injury. Do your research when you are choosing providers and professionals with whom to work. Try to interview at least three providers or professionals whenever you make a decision and then choose the best one for your situation. The following list of questions is designed to get you started. You may want to ask more questions relating to the services needed in your particular situation. Some sections in this guide have more specific questions that you may want to ask.

  • How many persons with brain injury with situations similar to my own have you provided services for?
  • How long have you been providing services for persons with brain injury?
  • What training do you have that qualifies you to work with persons who have sustained brain injury? Explain your knowledge of government benefits.
  • How can we work together to encourage a high level of independence for my loved one and support for myself?
  • Can you provide the names and telephone numbers of three references?

If you find a provider or professional whom you trust, but has little experience with brain injury, help that person learn more about brain injury by encouraging him or her to call the Minnesota Brain Injury Alliance to receive information on professional educational opportunities and become a member. If you have any questions during the process of finding competent providers and professionals, call the Minnesota Brain Injury Alliance at 612-378-2742 or 800-669-6442, or use our contact form.

Continue to the next section, "The Americans with Disabilities Act (ADA)."